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February 12, 2012
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Tags: service level management best practices, service management best practices, service management best practices download, service management best practices itil
Poultry Best Management Practices
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System Center Service Manager 2010 Unleashed (Paperback) $40.43 System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there… |
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Supply Chain Management Best Practices $39.99 Learn what it takes to develop and have a "best-in-class" supply chain This new edition shows you how to build supply chains that work by illustrating how leading companies are doing it. Identifying world-class supply chains in more than a dozen different industries and explaining in detail how these companies got to where they are, this essential book reveals the proven strategies, solutions, and performance metrics used by leading companies to design their extended enterprises. Identifies proven strategies, solutions, and performance metrics for supply chain management best practice benchmarks Shows how to manage supply chains in a global marketplace and how to choose third-party providers New edition includes new chapters on green supply chains and lean supply chains, and expanded analysis of emerging technologies Includes coverage of supply chain metrics, planning and forecasting, procurement, manufacturing, transportation, globalization, customer service, collaboration, security, and workforce management Written by the Editorial Director of Penton Media’s Supply Chain Group and a Contributing Editor to IndustryWeek magazine It also offers guidance on the latest technology, green supply chains, going lean, how to choose third-party logistics providers, and how to manage the supply chain in a global environment. |
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Supply Chain Management: Best Practices $35.98 Learn what it takes to develop and have a "best-in-class" supply chain This new edition shows you how to build supply chains that work by illustrating how leading companies are doing it. Identifying world-class supply chains in more than a dozen different industries and explaining in detail how these companies got to where they are, this essential book reveals the proven strategies, solutions, and performance metrics used by leading companies to design their extended enterprises. Identifies proven strategies, solutions, and performance metrics for supply chain management best practice benchmarks Shows how to manage supply chains in a global marketplace and how to choose third-party providers New edition includes new chapters on green supply chains and lean supply chains, and expanded analysis of emerging technologies Includes coverage of supply chain metrics, planning and forecasting, procurement, manufacturing, transportation, globalization, customer service, collaboration, security, and workforce management Written by the Editorial Director of Penton Media’s Supply Chain Group and a Contributing Editor to "IndustryWeek" magazine It also offers guidance on the latest technology, green supply chains, going lean, how to choose third-party logistics providers, and how to manage the supply chain in a global environment. |
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It Service Management: An Introduction Based on Itil $10.69 An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers’ own experiences. |
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Best Practices: Time Management $8.79 There are only twenty-four hours in a day but you can make them count. Time Management a comprehensive and essential resource for any manager on the run shows you how. Learn to: Set and prioritize goals objectives and tasks Create an effective schedule Avoid distractions and interruptions Respect other people’s time Build a time-conscious organization The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more both personally and professionally. Designed to provide tried-and-true advice from the world’s most influential business minds they feature practical strategies and tips to help you get ahead. |
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Service Management For Dummies $19.39 Manage your business from a services perspective What if technology was designed to serve the business – every time? That’s service management! Done properly, it can make everybody happy – the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices. Define service – identify what the customer wants, how the business can provide it, and which technological tools will make it happen Who’s king? – whether you’re the IT manager or the business owner, see how to think like the customer Standards are key – understand the standards and best practices that can improve quality and reduce costs Strategically speaking – develop and implement a service management strategy What’s it worth? – assess the costs and return associated with service management Get down to business – discover how to manage data centers, support services, desktops and devices, IT security, and other business services See it at work – explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors Open the book and find: How the digital world has altered service Service management assets and tools Resources for best practices and standards information Advice for defining, creating, and maintaining a service management plan The six layers of service management How to optimize a data center Ideas for managing your business assets as services The role of virtualization and cloud computing |
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Service Management for Dummies $20.14 Manage your business from a services perspective What if technology was designed to serve the business — every time? That’s service management Done properly, it can make everybody happy — the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices. Define service — identify what the customer wants, how the business can provide it, and which technological tools will make it happen Who’s king? — whether you’re the IT manager or the business owner, see how to think like the customer Standards are key — understand the standards and best practices that can improve quality and reduce costs Strategically speaking — develop and implement a service management strategy What’s it worth? — assess the costs and return associated with service management Get down to business — discover how to manage data centers, support services, desktops and devices, IT security, and other business services See it at work — explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors Open the book and find: How the digital world has altered service Service management assets and tools Resources for best practices and standards information Advice for defining, creating, and maintaining a service management plan The six layers of service management How to optimize a data center Ideas for managing your business assets as services The role of virtualization and cloud computing |
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Software Metrics: Best Practices for Successful It Management $43.54 If you have any responsibility for applying measurement to IT Application Development, Application Support or Outsourced Service supply in these areas, this is the book for you You may be the Sponsor of a Software Metrics program, responsible for implementing such a program or part of a Benchmarking initiative. This book can help you avoid the pitfalls inherent in such programs so that you make your program a success.SOFTWARE METRICS: BEST PRACTICES FOR SUCCESSFUL IT MANAGEMENT will give you a comprehensive introduction to the subject area. Beyond this, the book provides awealth of useful case study information and gives a wide range of useful, practical measurement models, based on years of experience across many industry sectors, that you can start to use today.This book is unique in that, as well as giving the technical, subject background necessary to make Software Metrics work, it presents a full lifecycle for measurement program development and implementation. This lifecycle breaks the whole, complicated problem of getting a measurement program up and running into manageable phases; each one defined and described in detail with easy to follow descriptions.Even Function Point Analysis, the break point for many a program, is de-mystified and placed into the context of what it does and how it can work for you.All of this is presented in an easily understood style that assumes no prior knowledge while the experience of the author, gained over twenty years of measurement practice in the IT arena, is such that even experienced practitioners will gain from reading this book.ENDORSED BY THE EUROPEAN SOFTWARE PROCESS IMPROVEMENT FOUNDATION"The European Software Process Improvement (ESPI) Foundation is pleased to endorse this book. We see it as a valuable and helpful contribution to the world wide challenge to achieve real and measurable process improvement within the software engineering industry. Only by sharing experiences, both positive and negative, can we hope to accelerate the improvement of development and support activities within our industry. The author is well known to us withinthe Foundation having spoken at our annual conference and other ESPI events on numerous occasions and we can genuinely state that this book positively contributes to the sharing of experience that we exist to promote."- Tony Elkington, Director, ESPI Foundation |
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Supporting Work Team Effectiveness: Best Management Practices for Fostering High Performance $6.86 A Guide For Managers Of Team-Based Organizations One of few books to address the management issues of team-based companies, this work shows how to build an organizational infrastructure conducive to superior team performance. The work dispenses with the usual one-model-fits-all approach to identify six distinct types of teams?production, service, management, project, action, and advisory?and explain in detail how to design, implement, and manage the unique systems, policies, and practices that support each. The contributors?all leading consultants and researchers?draw from important case studies to present the best management practices of team-based organizations. Covers every nuance from management structuring to team staffing to information systems. Even shows how to create a physical facility that’s right for teams. |
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Risk Management Practices in the Fire Service $29.21 Original publisher: Emmitsburg, Md.]: Federal Emergency Management Agency, U.S. Fire Administration, 1996] OCLC Number: (OCoLC)127412120 Subject: Risk management. Excerpt: … Three Levels of Risk Management Introduction In this section, we will examine the principles and practices of risk management as they apply on three levels: the community as a whole the emergency response organization emergency response operations. The term risk management refers to any activity that involves the evaluation or comparison of risks and the development of approaches that change the probability or the consequences of a harmful action. Risk management comprises the entire process of identification and evaluation of risks as well as the identification, selection, and implementation of control measures that might alter risk. Loss control is an element of risk management that is discussed later in this chapter. Those control measures, defined in the table, can be categorized as: administrative engineering personnel protection. Guidelines, policies, and procedures established to limit losses. Examples include: Make the task safe for the Administrative worker standard operating procedures training requirements safe work practices regulations and standards Engineered systems that remove or limit hazards. Examples include: Make the task safe for the Engineering worker apparatus design mechanical ventilation lock-out and tag-out of electrical hazards Equipment, clothing and devices designed Make the worker safe from to protect the worker. Examples include: Personal Protection the hazards helmets gloves SCBA tools 7 |
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Best Practices in Management Accounting $110.72 Management accounting has undergone significant evolution moving away from rigid budgeting programs and static output measures to comprehensive approaches of value identification and measurement.The book provides case studies, commentary and analysis from international experts in management accounting across the contemporary focus areas. |
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Breakthrough Customer Service: Best Practices of Leaders in Customer Support $3.94 Praise for Mike Russill, Vice-President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes, President, S& P Data Philip C. Brown, Senior Vice-President, Telebanking and Alternate Channels, Bank of Montreal Brenda Anderson, Executive Director, International Customer Service Association J.A. Sinex, III, Manager, Global Integrated Services Team, External Affairs, DuPont Breakthrough Customer Service Best Practices of Leaders in Customer Support "An impressive array of experts and industry winners provide a virtual road map through the major changes necessary to achieve real breakthrough customer service. A must-read for those determined to make great customer service a competitive edge " "Breakthrough Customer Service scores a direct hit on how to differentiate a business through strategic customer service." "If companies implemented just a few of the great ideas found in this book, they would enjoy world-class leadership positions not only in their own industry, but across all industries." "A stimulating look across industries and channels, the way customers actually experience service, and a very useful way to identify breakthrough opportunities." "A great management tool, it provides real-world examples and effective solutions that can be applied to your business." "This book is must reading for companies that want to be more competitive. It provides businesses with thought-provoking solutions to consider in their quest for superior results." |
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Accounting Best Practices $78.31 "Accounting Best Practices," sixth edition, includes 90 new best practices. These new best practices are included in the chapters on Treasury Management, Billing Best Practices, in the new chapter on Credit, the new chapter on Collections, revised chapter on Accounts Payable, revised chapter on Payroll, and revised chapter Inventory. |
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Change Management Best Practices – Templates, Documents and Examples of Change Management in the Public Domain. Plus Access to Con $38.02 Key Book Benefits: Delivers authoritative, field-tested best practices for working with Change Management. Covers the full lifecycle, from planning, design, and deployment. Includes access to content.theartofservice.com with job aids, utilities, and full downloads of all documents. Drive Better Productivity and Increase Success with this book – Starting Now Discover Real-World Best Practices-Without Paying Expensive Consultants You’re investing in Change Management for one reason: to drive major performance improvements across your entire organization. Change Management Best Practices will help you do just that. Drawing on their experience with dozens of implementations, The Art of Service offers expert guidance on every aspect of Change Management design and implementation, with results-focused best practices for every area of the organization touched by Change Management, including sales, government, marketing, customer service, finance, legal, and IT. This is information you’d otherwise have to pay a consultant $300/hour to get…information you won’t find in any other book The Art of Service walks you through developing a comprehensive and effective implementation strategy, followed by tactics and specifics to overcome every challenge you face. Through this book and its companion website, content.theartofservice.com, The Art of Service provides templates and extensive resources-all part of the Content on Demand system that gives your organization maximum results from Change Management. – Achieve higher end-customer satisfaction and dramatic productivity gains – Use the Art of Service Maturity Model to assess readiness, fill gaps, and gain early, deep user adoption – Overcome "people, product, and process" pitfalls that can limit the value of your Change Management – Learn which procedures, processes and documentation are right for your implementation – This book’s start-to-finish roadmap for success can be used by companies of all sizes in all industries for executives, team leaders, implementation team members, developers, and users throughout the business. From Overwhelmed to Empowered – Changing the way you find Answers – This book includes access to content.theartofservice.com an on-demand digital library to Search, Download, Learn, Edit and Use direct applicable documents for technology and business professionals, eliminating spending money and time on self-development. Every day, many large enterprises run hundreds of projects using The Art of Service Documentation. For these companies, The Art of Service is ideal for their custom project development, quality assurance, IT Service Management implementation, virtual training, or documentation. The Art of Service Content-on-Demand content.theartofservice.com is unique. With The Art of Service, users get the documents and the knowledge they need and IT managers get complete visibility and management control over project deployments |
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Service Catalog Best Practices – Templates, Documents and Examples of Service Catalogs in the Public Domain. Plus Access to Conten $36.97 Key Book Benefits: Delivers authoritative, field-tested best practices for working with Service Catalogs. Covers the full lifecycle, from planning, design, and deployment through operations and support – Includes access to content.theartofservice.com with job aids, utilities, and full downloads of all documents. Drive Better Productivity and Increase Success with this book – Starting Now Discover Real-World Best Practices-Without Paying Expensive Consultants You’re investing in Service Catalogs for one reason: to drive major performance improvements across your entire organization. Service Catalog Best Practices will help you do just that. Drawing on their experience with dozens of deployments, The Art of Service offers expert guidance on every aspect of Service Catalog deployment, with results-focused best practices for every area of the organization touched by the Service catalog, including sales, marketing, customer service, finance, legal, and IT. This is information you’d otherwise have to pay a consultant $300/hour to get…information you won’t find in any other book The Art of Service walks you through developing a comprehensive and effective implementation strategy, followed by tactics and specifics to overcome every challenge you face, including internal politics. Through this book and its companion Web site, content.theartofservice.com, The Art of Service provides questionnaires, step-by-step guides, and extensive resources-all part of the Content on Demand system that gives your organization maximum results from Service Catalogs. – Achieve higher end-customer satisfaction and dramatic productivity gains – Use the Art of Service Maturity Model to assess readiness, fill gaps, and gain early, deep user adoption – Overcome "people, product, and process" pitfalls that can limit the value of your Service Catalogs – Learn which procedures, processes and documentation are right for your implementation – This book’s start-to-finish roadmap for success can be used by companies of all sizes in all industries for executives, team leaders, implementation team members, developers, and users throughout the business. From Overwhelmed to Empowered – Changing the way you find Answers – This book includes access to content.theartofservice.com an on-demand digital library to Search, Download, Learn, Edit and Use direct applicable documents for technology and business professionals, eliminating spending money and time on self-development. Every day, many large enterprises run hundreds of projects using The Art of Service Documentation. For these companies, The Art of Service is ideal for their custom project development, quality assurance, IT Service Management implementation, virtual training, or documentation. The Art of Service Content-on-Demand content.theartofservice.com is unique. With The Art of Service, users get the documents and the knowledge they need and IT managers get complete vi |
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Configuration Management Best Practices – Templates, Documents and Examples of Configuration Management in the Public Domain Plus $38.01 Key Book Benefits: Delivers authoritative, field-tested best practices for working with Configuration Management. Covers the full lifecycle, from planning, design, and deployment. Includes access to content.theartofservice.com with job aids, utilities, and full downloads of all documents. Drive Better Productivity and Increase Success with this book Starting Now Discover Real-World Best Practices Without Paying Expensive Consultants You are investing in Configuration Management for one reason: to drive major performance improvements across your entire organization. Configuration Management Best Practices will help you do just that. Drawing on their experience with dozens of implementations, The Art of Service offers expert guidance on every aspect of Configuration Management design and implementation, with results-focused best practices for every area of the organization touched by Configuration Management, including sales, government, marketing, customer service, finance, legal, and IT. This is information you would otherwise have to pay a consultant $300/hour to get…information you will not find in any other book The Art of Service walks you through developing a comprehensive and effective implementation strategy, followed by tactics and specifics to overcome every challenge you face. Through this book and its companion website, content.theartofservice.com, The Art of Service provides templates and extensive resources all part of the Content on Demand system that gives your organization maximum results from Configuration Management. – Achieve higher end-customer satisfaction and dramatic productivity gains – Use the Art of Service Maturity Model to assess readiness, fill gaps, and gain early, deep user adoption – Overcome people, product, and process pitfalls that can limit the value of your Configuration Management – Learn which procedures, processes and documentation are right for your implementation – This book is a start-to-finish roadmap for success that can be used by companies of all sizes in all industries for executives, team leaders, implementation team members, developers, and users throughout the business. From Overwhelmed to Empowered – Changing the way you find Answers – This book includes access to content.theartofservice.com an on-demand digital library to Search, Download, Learn, Edit and Use direct applicable documents for technology and business professionals, eliminating spending money and time on self-development. Every day, many large enterprises run hundreds of projects using The Art of Service Documentation. For these companies, The Art of Service is ideal for their custom project development, quality assurance, IT Service Management implementation, virtual training, or documentation. The Art of Service Content-on-Demand content.theartofservice.com is unique. With The Art of Service, users get the documents and the knowledge they need and IT managers get complete visibi |
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Project Management Best Practices: Achieving Global Excellence $34.62 Best practices in the global market for successful project management Project Management Best Practices: Achieving Global Excellence presents unique, firsthand accounts of how corporations around the world incorporate project management into their strategic business operations. This book is the global-perspective follow-up to Kerzner’s bestselling Advanced Project Management: Best Practices on Implementation, Second Edition (0-471-47284-0). Senior management from more than fifty global Fortune 500 companies-such as Computer Associates, Motorola, Johnson Controls, Nortel, Satyam, and Infosys-present their best practices in project management, including new and previously unpublished material. These industry leaders offer insight into best practices for: * Project risk management * Project management for multinational cultures and cultural failures * Integrated and virtual project teams Project Management Best Practices: Achieving Global Excellence is a must-have resource for competitive corporate managers, project and team managers, engineers, project team members, and business consultants in today’s global market. |
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Best Practices Time Management $9.71 This book is in New – Excellent condition |
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Project Management Best Practices $67.6 This book is in New – Excellent condition |
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Management Accounting Best Practices $61.75 This book is in New – Excellent condition |
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Project Management: Best Practices: Achieving Global Excellence $62.12 This" Second Edition "of Harold Kerzner’s "Project Management: Best Practices: Achieving Global Excellence" provides insight from senior executives from over fifty world-class companies on successful project management implementation. The "Second Edition "presents more extensive and in-depth information on real-world experiences and best practices in project risk management, project management multinational cultures and cultural failures, integrated project teams, and more. Sponsored by the International Institute for Learning, this revised text will serve as a resource for corporate training on project management, academic courses, and practitioners seeking to upgrade their skills in project management. |
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Accounts Receivable Management Best Practices $79.12 Praise for "Accounts Receivable Management Best Practices" "An excellent reference tool on how to manage the accounts receivable process for any company. The use of real-life examples makes the concepts easy to understand. I recommend the book to anyone who wants to improve cash flow and reduce bad debt loss." –Michael E. Beaulieu, Senior Vice President, Finance Cardinal Health "Rather than simply explaining how to get the greatest return from an investment in accounts receivable, John G. Salek reveals how companies shoot themselves in the foot when management sets policies and procedures without consideration of the impact on cash flow. Accounts Receivable Management Best Practices isn’t just for credit and collection professionals who often spend more time cleaning up process errors and other corporate ‘garbage, ‘ instead of managing risk. It should be required reading for C-level executives, the sales staff, operations managers, and anybody else whose job impacts the order-to-cash cycle." –David Schmidt, Principal, A2 Resources Coauthor of "Power Collecting: Automation for Effective Asset Management" "Enhancing a company’s competitive profile is all about giving enough customers the right product, at the right price, at the right time. This author’s real-world approach to accomplishing this goal through the prism of receivables management makes this book a must-read for those companies looking to make their mark as an organization that cares about its customers as well as their own need to produce financial results." –Bruce C. Lynn, Managing Director The Financial Executives Consulting Group, LLC "I have worked with John Salek since 1992, both as his client and as a project manager working with his organization. His knowledge of receivables management . . . the technology, the processes, and the formula for success . . . are unsurpassed in the field." –Stephen L. Watts, Manager, Global Receivables (retired) General Electric Medical Systems "Mr. Salek has written a masterpiece on the intricacies and management of the accounts receivable portfolio. I would recommend this book to CFOs, controllers, treasurers, credit managers, and small business owners." –Steve Kozack, Credit Manager Lennox Hearth Products "Written by an author who has been in the trenches and cites actual examples. This is not written in theory, but from practice." –Milt Dardis, Collection Consultant Dardis & Associates |
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Customer Service Delivery: Research and Best Practices $49 Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to todays competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service. |
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Dynamic SOA and BPM: Best Practices for Business Process Management and SOA Agility $39.41 Achieve Breakthrough Business Flexibility and Agility by Integrating SOA and BPM Thousands of enterprises have adopted Service Oriented Architecture (SOA) based on its promise to help them respond more rapidly to changing business requirements by composing new solutions from existing business services. To deliver on this promise, however, companies need to integrate solid but flexible Business Process Management (BPM) plans into their SOA initiatives. "Dynamic SOA and BPM "offers a pragmatic, efficient approach for doing so. Top IBM(R) SOA architect Marc Fiammante takes you step-by-step through combining BPM and SOA, and using them together to build a more flexible, dynamic enterprise. Throughout the book, he emphasizes hands-on solutions based on his experience supporting dozens of enterprise SOA implementations. Practical from start to finish, "Dynamic SOA and BPM "squarely addresses two of the most critical challenges today’s IT executives, architects, and analysts face: implementing BPM as effectively as possible and deriving more value from their SOA investments. Coverage Includes Moving from simplified integration to dynamic processes: realizing the full business value of services Streamlining enterprise architecture to accelerate business and IT alignment Implementing dynamic business processes based on small, flexible modules that can be quickly modeled, tested, delivered, and improved Planning for services and information variability to limit the impact of change on processes and other consumers of services Providing an integration layer between consumers and providers that addresses issues classical Enterprise Service Bus (ESB) approaches cannot solve alone Tooling and practices for the development, management, and monitoring of the complete SOA/BPM life cycle |
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Project Management – Best Practices: Achieving Global Excellence $79.99 From senior executives across the globe, insights for successful project management implementation The bestselling first edition of Project Management Best Practices : Achieving Global Excellence set the course for project managers navigating the increasingly challenging task of working within global corporations and with distant and diverse work teams. This new edition carries that tradition to the next step, presenting a new set of firsthand accounts of how corporations around the world incorporate project management into their strategic business operations. In this Second Edition , senior managers of more than fifty global companies—both large (Fortune 500) and small, and in all sectors of the market—share their best practices in project management. These industry leaders offer insight into best practices for: Project risk management Project management for multinational cultures and cultural failures Focusing on value as well as cost and schedule Integrated and virtual project teams With new and updated information on the latest developments in the field, Project Management Best Practices: Achieving Global Excellence, Second Edition offers a must-have window onto the issues—and their real-world solutions—facing corporate managers, project and team managers, engineers, project team members, and business consultants in today’s global market. |
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Corporate Management, Governance, and Ethics Best Practices $7.96 All the best practices a manager and an executive need-in a one-stop, comprehensive reference Praise for Corporate Management, Governance, and Ethics Best Practices "If you want a comprehensive compendium of best practices in corporate governance, risk management, ethical values, quality, process management, credible financial reporting, and related issues like the SOX Act all in one place spanning both breadth and depth, Vallabhaneni’s book is the source of insightful thoughts as a reference manual. A must-read and a should-own for all institutions and libraries around the globe; I am pleased I read it and use it in my classes." -Professor Bala V. Balachandran, Kellogg School of Management, Northwestern University "Mr. Vallabhaneni has an excellent grasp of corporate governance principles. In particular, he shows how these principles can mitigate a broad range of corporate risks." -Steven M. Bragg, author of Accounting Best Practices and Inventory Best Practices "Professor Vallabhaneni provides an excellent analysis of the corporate governance landscape. His discussion and categorization of risks confronting an organization will be very helpful to boards of directors." -Frederick D. Lipman, President of the Association of Audit Committee Members, Inc. and Partner, Blank Rome LLP Representing a single and collective voice for the entire business management profession, Corporate Management, Governance, and Ethics Best Practices provides a cohesive framework for organization-wide implementation of the best practices used by today’s leading companies and is an authoritative source on best practices covering all functions of a business corporation, including governance and ethics. |
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Benchmarking Best Practices in Maintenance Management $52.84 Provides a clear, concise benchmarking methodology. Clearly explains and interprets the most current maintenance benchmarks. Contains a benchmarking database from more than 100 companies. Features current maintenance/asset management philosophies. Offers more information on self-analysis. |
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Fire Service Leadership: Theories and Practices $17.49 As The Fire Service Evolves And Becomes An Increasingly Diverse And Dynamic Industry, The Need For Competent Leadership Also Grows. Fire Service Leadership: Theories And Practices Incorporates A Wide Array Of Classic And Contemporary Leadership Theories Used Throughout All Occupational Environments And Translates These Management Principles So That They Can Be Readily Implemented By Both Fire Chiefs And Officers. Whether You Are A Current Or Aspiring Fire Service Leader, You Can Turn To Fire Service Leadership: Theories And Practices For The Managerial Knowledge You Need To Competently Lead Your Department. |
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Best Practices in Customer Service, by Zemke $29.96 This book is in New – Excellent condition |
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Demolition: Practices, Technology, and Management $61.67 As the built environment ages, demolition has become a rapidly growing industry offering major employment opportunities. During the 1990s the number of contractors grew by nearly 60 percent and there are now over 800 U.S. companies focused on demolition, as well as many more offering this service as part of their portfolio. It has also become an increasingly complex business, requiring a unique combination of project management skills, legal and contractual knowledge, and engineering skills from its practitioners. Demolition was created in partnership with the National Demolition Association, and is written specifically with students of construction management and engineering in mind, although it will also be an invaluable reference for anyone involved in demolition projects. The book covers modern demolition practices, the impact of different construction types, demolition regulations, estimating demolition work, demolition contracts, safety on the demolition project, typical demolition equipment, debris handling and recycling, use of explosives, demolition contractors’ participation in disaster response, and demolition project management. |
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Platform Management – The Complete Cornerstone Guide to Platform Management Best Practices Concepts, Terms, and Techniques for Suc $49.66 The first edition of this book and is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service’s book, the authors once again present a step-by-step guide to Platform Management. Platform-as-a-service is the rising new star of cloud computing. As such, there is still quite a bit of confusion around what it is and what it is not. Because it was a by-product of the drive to software-as-a-service solutions, the line between SaaS and PaaS solutions are still extremely blurred. The fact that the term "platform" is used in general terms quite often doesn’t help the problem. Platform Management is one of the fastest growing segments of the information technology (IT) industry because it provides a more cost-effective alternative for enterprises to achieve their business objectives than traditional packaged applications. This book covers just about every aspect of Platform Management, from high-level overviews of the different technologies that might be appropriate for upper management, to a very nice series of "hands on" chapters that walk you through experimenting with several of the Platform Management options. Whether you need a quick primer on Platform Management so you can talk shop with those with more detailed knowledge, or want to get a sense of the benefits of the different technologies and how they fit into the big picture of the data center, this book is an invaluable resource. It gives you the vocabulary and understanding of how all the pieces fit together than websites and technical manuals often miss. All of the major Platform Management technologies are discussed, along with the various drivers for implementing Platform Management, and how to manage migrating to a Platform Management environment. This book delivers precisely what CEOs, CIOs, IT managers, and technologists need to know. |
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Best Golf Course Management Practices: Construction, Watering, Fertilizing, Cultural Practices, and Pest Management Strategies to $129.2 "Best Golf Course Management Practices, 3e" provides up-to-date basic and applied information on grasses available, their selection and use; soils and soil amendments; critical management decisions; pest management and IPM practices; environmental concerns and strategies to develop best management practices for golf courses; and personnel and financial considerations when developing and implementing annual budgets, leasing vs. buying equipment, and managing inventory. The author and 27 acclaimed contributors share their expertise in areas ranging from turfgrass to environmental science. The most current and comprehensive publication on the market, "Best Golf Course Management Practices" provides the need-to-know information that leads to successful golf course construction and maintenance. Anyone interested in Turfgrass Management and/or Golf Course Management |
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Storage Management – The Complete Cornerstone Guide to Storage Management Best Practices Concepts, Terms, and Techniques for Succe $48.97 The first edition of this book and is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service’s book, the authors once again present a step-by-step guide to Storage Management. Using Cloud computing in Storage Management is not just a new IT fad. The concept is a highly viable solution for any company seeking to enhance their presence across geographic markets without too much overhead or capital expenditures; or for companies overwhelmed by their current capital expenditures. Storage as a service is highly seductive from a business perspective because it removes the cost and responsibility of maintaining large infrastructures from the customer and places it on the provider. Storage Management is one of the fastest growing segments of the information technology (IT) industry because it provides a more cost-effective alternative for enterprises to achieve their business objectives than traditional packaged applications. This book covers just about every aspect of Storage Management, from high-level overviews of the different technologies that might be appropriate for upper management, to a very nice series of "hands on" chapters that walk you through experimenting with several of the Storage Management options. Whether you need a quick primer on Storage Management so you can talk shop with those with more detailed knowledge, or want to get a sense of the benefits of the different technologies and how they fit into the big picture of the data center, this book is an invaluable resource. It gives you the vocabulary and understanding of how all the pieces fit together than websites and technical manuals often miss. All of the major Storage Management technologies are discussed, along with the various drivers for implementing Storage Management, and how to manage migrating to a Storage Management environment. This book delivers precisely what CEOs, CIOs, IT managers, and technologists need to know. |
